Last updated October 26, 2026
Shoppers are reviewed
Every shopper applies with a profile and is reviewed by our team before they can take bookings. After each session, customers can leave a review, which appears on the shopper’s profile.
Your payment is held
When a shopper accepts your request, your payment is held by us. It is released to your shopper once the session is complete. If something goes wrong, contact us from the session and we will look into it.
Conversations stay in Fifthwill
Messages that include phone numbers, email addresses or links are not sent. This protects your booking and payment, and keeps your details private.
Photographs and video are private
What your shopper captures is visible only to you and your shopper, and to our team if we need to help with a problem.
Honest claims
Shoppers report what they see. We never promise that an item is available, reserved, authentic or at a quoted price unless it has been verified, and we ask shoppers to do the same.
Report a problem
If something does not feel right, use Help in the app or contact us. For anything urgent that involves your safety, contact local emergency services first.