Last updated October 26, 2026
What we collect
- On this website: if you join the waitlist, register as a shopper or write to us, the details you enter (email, and optionally name, city and message).
- In the app: your account details, bookings, messages with your shopper, and the photographs, video and notes captured during sessions.
- Payments: handled by our payment provider. We do not store your full card number.
- Technical data: basic logs needed to keep the service secure and working.
How we use it
To provide and improve the service, take and pay out for bookings, keep people safe, answer your messages, and, if you joined the waitlist, to write to you about opening in your city. We do not sell your personal information.
Who can see it
Photographs and video from a session are visible only to the customer and shopper involved, and to our team when needed to help with a problem. We share data with service providers who help us run Fifthwill (hosting, payments, email), only as needed for them to do so, and where the law requires it.
Your choices
You can ask us to access, correct or delete your information, or to remove you from the waitlist, by writing to hello@fifthwill.com. Some records, such as those of payments, we must keep for a period set by law.
Retention
We keep waitlist and contact details until you ask us to remove them or until they are no longer useful. Account and session records are kept while your account is active and as required by law afterwards.
Changes
If we change this policy in a way that matters, we will update the date above and tell account holders.