Last updated October 26, 2026
If you cancel
- 48 hours or more before the session starts: full refund.
- Between 24 and 48 hours before: 25% of the session price is kept; the rest is refunded.
- Less than 24 hours before: 50% of the session price is kept; the rest is refunded.
The amount kept goes to your shopper, who held the time for you, less our service fee. These terms are shown to you when you request a session.
If your shopper cancels or declines
You are refunded in full. A request your shopper does not answer in time lapses on its own, and you are not charged.
If a session does not go as agreed
Contact us from the session in the app. We will look at what happened with you and your shopper and, where it is warranted, refund some or all of the session price.
What these terms do not cover
Anything you buy from a shop. Purchases are between you and the shop, and Fifthwill does not handle merchandise payments, returns or shipping at this time.
How refunds are paid
Refunds go back to the payment method you used. Your bank may take several business days to show them.