Photographs flatten things. A good shopper brings the third dimension back.
The back of the work
Hand embroidery looks different from machine work on the reverse. Ask your shopper to film it.
The weight
Silk can be light as air or surprisingly heavy. Weight changes how a garment moves and how long you can wear it.
The conversation
Shopkeepers will tell a local shopper things they will not tell a stranger on a video call: what is new, what is on its way, what they would not recommend.